How do I add a Gallery, How-to or Step by Step to my FAQ or other content?
Follow the instructions here!
How do drafts, versions, publishing and approvals of FAQs work?
Malcolm! has an inbuilt versioning system and optional scheduled publishing and approval functionality.
How do I invite people to join my Instance team?
On Team or Enterprise plans you can invite additional Team members to your instance.
What is my Hosted Hub?
Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. If you don't wish to use it no problem!
How is the removal of Company Personal Data handled?
Various processes and events for data deletion and purging happen once your account is closed.
Could I use Malcolm! as a publishing platform?
Yes, you could.
Can I receive an email every time a new FAQ or Workflow is published?
Yes, find out how to configure this here
How do I cancel Malcolm?
You can delete your instance or change the plan it's on anytime via MyMalcolm
How do I embed a Workflow into my website?
It's quick and easy to embed a Workflow into your website or app.
Is there a limit to the amount of media I can upload? How much media space will I need?
You'll initially be allocated a 0.5GB allocation
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here