What is a Workflow?
A Workflow is a web based form that your customers complete.
What does Malcolm! cost?
We offer four types of plan and pricing.
How do I surface my Workflow into a floating widget?
You can do this in a few simple clicks!
Can I put Malcolm! Widget code into another site via Google Tag Manager?
Yes you can. Here is a step by step guide.
What are Tags in FAQs?
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
How do I pay for Malcolm?
For our Micro, Team and Team Plus plans you pay by monthly credit or debit card payment.
How do I use your Wordpress plugin?
Find information on how to use our Wordpress plugin here.
Can I turn off the "Email this Answer" / send by email functionality?
Yes, you can turn this off on a per FAQ or a global basis
How do I leave Malcolm?
You can delete your instances via MyMalcolm or ask the owner of any instances you are a member of to remove you.
What is MyMalcolm?
MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/
Upgrade your content
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here