What does Malcolm! cost?

We offer four types of plan and pricing.

cost payment plans
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How do I delete feedback on an FAQ or Workflow?

Follow these instructions to delete feedback you no longer wish to store

Is Malcolm! GDPR compliant?

Read more about GDPR and how it applies to Malcolm! and your customers here.

data protection gdpr
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How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

Can I turn tags off?

Yes, you can.

MyMalcolm tags
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What are invisible tags and how do I use them?

Invisible tags are a useful way you can influence search results

How do I invite people to join my Instance team?

On Team or Enterprise plans you can invite additional Team members to your instance.

MyMalcolm team
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Can I put videos in my FAQs?

Yes, the best way to do this is via an external host like YouTube or Vimeo.

embed video
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Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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