plans - Malcolm! Help & Support

Q: What does Malcolm! cost?

We offer four types of plan and pricing - they can be viewed here . We bill on a per instance basis - you can read more about instances here .

Q: How do I change my Plan?

You can move between different types of plan in the Billing section of MyMalcolm. Bear in mind that different plans have different quotas so if you are downgrading to a less expensive plan you may need to reduce the number of FAQs you have (for example) if you are moving from a Team to a Micro plan.

Q: How do I cancel Malcolm?

You can delete your instance or change the plan it is on anytime via MyMalcolm. To delete an instance visit the Settings section of MyMalcolm. You can also move between different types of plan in the Billing section of MyMalcolm. Remember that different plans have different quotas so you might need to reduce the number of FAQs you have (for example) if you are moving from a Team to a Micro plan. You can cancel an Instance anytime although bear in mind that Micro and Team plans are billed monthly in advance and you won't get a refund for any unused portion of the month you have paid for when you cancel. If you are on an Enterprise plan talk to your Account Manager for any changes or cancellation requests.

What does Malcolm! cost?

We offer four types of plan and pricing.

cost payment plans

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Is there a limit to the number of times a Workflow can be completed?

No - there are no restrictions on the number of times a user can complete a Workflow on any of our plans.

limits plans

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How do I change my Plan?

You can do this from the Billing Section of MyMalcolm

cost MyMalcolm payment plans

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How do I cancel Malcolm?

You can delete your instance or change the plan it's on anytime via MyMalcolm

delete MyMalcolm plans

60% found this useful

What does Malcolm! cost?

Is there a limit to the number of times a Workflow can be completed?

How do I change my Plan?

How do I cancel Malcolm?

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