Question 1

Do you support animated GIFs?

Accepted Answer

Yes you can use animated GIFs in Malcolm! placing them in your FAQs or in Workflows (via the Content element).

You can upload the animated GIF into the media section of MyMalcolm or you can pull in externally hosted GIFs.

This cat has been uploaded to MyMalcolm:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/WsOiR3iaEG/Cat.gif (Animated Cat.gif)

To pull in external GIFs use the following Markdown syntax:

The above Markdown results in this:

https://media.giphy.com/media/QpWDP1YMziaQw/source.gif (Image Description)

Have fun!

Question 2

Can I embed YouTube or Vimeo videos in my FAQs and Workflows?

Accepted Answer

You can easily embed YouTube or Vimeo videos into your FAQs and/or Workflows. Within the FAQ compose interface press the video icon. This will bring up an area where you can paste the URL of the video you wish to embed.

Insert video dialog in MyMalcolm

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/oFZ9QoY435/screenshot-my.malcolm.app-2023.04.02-17_56_57.png (Insert video dialog in MyMalcolm)

If you want to use some of the embed customisation options that YouTube and Vimeo offer you should use the full embed code from those platforms (rather than just pasting the URL). Paste their embed code into the lower part of the MyMalcolm insert video dialog.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/m6StT5M3j9/Screenshot%202018-11-08%2020.01.41.png (Screenshot 2018-11-08 20.01.41.png)

For Workflows add a content element to your Workflow, then in the Workflow builder click to edit the content element and hit the video icon. This will bring up the same dialog as above.

Question 3

Is there a limit to the amount of media I can upload? How much media space will I need?

Accepted Answer

Each instance of Malcolm! initially comes with a 0.5GB allocation of file storage space.

Because a web bowser will download all content on a page it's good practice (for page loading speed and also SEO purposes) to try and keep each image on your page under 2MB and not include too many images on any one page. Squarespace have a good general guide here.

Video files should not be uploaded to Malcolm! - instead use YouTube or Vimeo and embed your content - see here for more info.. This offers a much better experience for your users (they get a device/speed appropriate stream) and your page download speed will not be compromised.

If you wish to make large documents available for download consider using a dedicated file hosting service (eg Dropbox, Google Drive, WeTransfer etc) and linking to that from your FAQs. This is better user experience because your user will be made aware of the file size before starting the download.

Remember in particular your mobile users who may be viewing your content via significantly slower connections!

If you do find yourself nearing the limit of your initial allocation contact us to request a higher allocation and we can provision this for you - there is no extra charge for this.

Question 4

How do I add a Gallery, How-to or Step by Step to my FAQ or other content?

Accepted Answer

You can now add clickthrough or swipe through galleries to your content.

Hit the insert images icon in the markdown editor to begin, and then select the images you want to include from your media gallery.

Insert images in MyMalcolm

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/Gp51whKPhC/screenshot-my.malcolm.app-2022.06.09-13_41_40.png (Insert images in MyMalcolm)

You'll then see a dialogue where you can edit the order of the images plus add descriptive text, titles and caption.

Gallery / How-to dialogue in MyMalcolm

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/VmGuJfIuRb/screenshot-my.malcolm.app-2022.06.09-13_41_15.png (Gallery / How-to dialogue in MyMalcolm)

You can choose between a traditional image Gallery or a numbered How-to (sometimes called a Step by Step). These are subtly different and will also be marked up differently using Schema which means Google will see them slightly differently.

Choosing a Gallery or How-to in MyMalcolm

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/yWFMXqJm9Y/screenshot-my.malcolm.app-2022.06.09-13_42_13.png (Choosing a Gallery or How-to in MyMalcolm)

Once you've set things up as you want the markdown will be generated for your Gallery or How-to. If you want to change things just highlight that block of markdown and hit the insert media icon and you'll be taken back into the edit Gallery or How-to dialogue.

A How-to on a hosted hub page

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/HwJyEPPI3q/resources/bn4yI4KwR7/screenshot-tom-test-15.malcolm.app-2022.06.09-14_05_27.png (A How-to on a hosted hub page)

Remember, as with all content you put into Malcolm! you can surface your Gallery or How-to's in multiple ways - as well as your hosted hub pages they will work in pop up widgets, drawers, overlays and inline page embeds.

See the below video for a walkthrough:

Question 5

What are tags for in the Media Section?

Accepted Answer

Tags are a way (along with folders) of helping your organise and label your media.

They can be useful when your media library becomes large. For example, if you use rights managed images in your FAQs you could use tags to help you remember the expiry dates of those rights.

Do you support animated GIFs?

Can I embed YouTube or Vimeo videos in my FAQs and Workflows?

Is there a limit to the amount of media I can upload? How much media space will I need?

How do I add a Gallery, How-to or Step by Step to my FAQ or other content?

What are tags for in the Media Section?

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