How do I reset my password?
Follow our password reset process
What is MyMalcolm?
MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/
Can I mix different billing plans across my instances?
Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.
Do I have to pay extra to brand or customise the look and feel of Malcolm?
No - all plans include extensive branding options.
How do I sign up?
You can sign up and create a Malcolm! user account by filling in the registration form.
How do I create a Frequently Asked Question (FAQ)?
Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.
How do I use Zapier to connect Malcolm! to other applications or services I use?
Malcolm! now plugs into Zapier - find out how to use it here!
Does the free trial have any restrictions?
The free trial follows the quotas for the Micro plan, but we do limit file uploads.
How do I add a Gallery, How-to or Step by Step to my FAQ or other content?
Follow the instructions here!
When a Workflow is completed will I be sent an email?
All team members will receive an email.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Hey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here