Can I put videos in my FAQs?
Yes, the best way to do this is via an external host like YouTube or Vimeo.
What are Tags in FAQs?
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
How do I create a Frequently Asked Question (FAQ)?
Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.
How do I change my rating elements from percentages (%) to stars?
You can do this via the Settings area of MyMalcolm
Can I collect the email address of a user when they leave feedback on an FAQ or Workflow?
Yes, you can enable this feature via Settings.
Can I link to a Workflow when a user rates content?
Yes you can! Details here.
How do I add Intro text for Categories, Authors & Tags?
It's easy to do this via MyMalcolm
Can I change meta information and optimise Malcolm! for SEO?
Yes, there are many options to customise and optimise Malcolm! for Search Engine Optimisation (SEO) purposes
How are Related FAQs determined and can I change this?
Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.
How do I add a Gallery, How-to or Step by Step to my FAQ or other content?
Follow the instructions here!
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