Yes, the best way to do this is via an external host like YouTube or Vimeo.
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.
You can do this via the Settings area of MyMalcolm
Yes, you can enable this feature via Settings.
Yes, there are many options to customise and optimise Malcolm! for Search Engine Optimisation (SEO) purposes
Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.
Follow the instructions here!
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here