How are Related FAQs determined and can I change this?
Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.
Can I change meta information and optimise Malcolm! for SEO?
Yes, there are many options to customise and optimise Malcolm! for Search Engine Optimisation (SEO) purposes
How do I add Intro text for Categories, Authors & Tags?
It's easy to do this via MyMalcolm
Can I put videos in my FAQs?
Yes, the best way to do this is via an external host like YouTube or Vimeo.
What are Tags in FAQs?
Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.
How do I create a Frequently Asked Question (FAQ)?
Within MyMalcolm go the FAQ Section and click "Add a FAQ" towards to the top right of the screen.
How do I change my rating elements from percentages (%) to stars?
You can do this via the Settings area of MyMalcolm
Can I collect the email address of a user when they leave feedback on an FAQ or Workflow?
Yes, you can enable this feature via Settings.
Can I link to a Workflow when a user rates content?
Yes you can! Details here.
Can I embed YouTube or Vimeo videos in my FAQs and Workflows?
Yes you can do this.
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