What is MyMalcolm?

MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/

How do I transfer ownership of an Instance?

You can do this via the Settings Section in MyMalcolm.

MyMalcolm users
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How do I cancel Malcolm?

You can delete your instance or change the plan it's on anytime via MyMalcolm

delete MyMalcolm plans
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What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

What are Tags in FAQs?

Tags are a way of describing your content and allow an alternate way for your customers to browse FAQ's aside from search and categories.

MyMalcolm tags
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How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags
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How do I leave Malcolm?

You can delete your instances via MyMalcolm or ask the owner of any instances you are a member of to remove you.

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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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