How do I change my Plan?
You can do this from the Billing Section of MyMalcolm
How do I add a Gallery, How-to or Step by Step to my FAQ or other content?
Follow the instructions here!
Can I turn off the "last updated" date on FAQs?
Yes you can - more info here.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
How do I review the feedback on my FAQs or Workflows?
You can do this via MyMalcolm.
Can I password protect my Hosted Hub?
Yes, you can.
Is there a limit to the amount of media I can upload? How much media space will I need?
You'll initially be allocated a 0.5GB allocation
How do drafts, versions, publishing and approvals of FAQs work?
Malcolm! has an inbuilt versioning system and optional scheduled publishing and approval functionality.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here