Who created Malcolm?
Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.
How do I set the time zone of my Instance?
You can do this via the settings area of MyMalcolm
Can I link to a Workflow when a user rates content?
Yes you can! Details here.
Can I mix different billing plans across my instances?
Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.
Can I restrict some or all of my Team members from seeing and/or exporting submitted Workflow data?
Yes - find out how to do this here
How do I change the colour of my links?
You can do this via your theme.
What are Categories in FAQs?
Categories offer a way of organising your FAQs.
Where is Malcolm! hosted?
Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.
How many free trials can I have?
Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.
Is there a limit to the number of times a Workflow can be completed?
No - there are no restrictions on the number of times a user can complete a Workflow on any of our plans.
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here