What are labels in MyMalcolm?
Labels help you organise your FAQs or Workflows in your Library.
How are Related FAQs determined and can I change this?
Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.
Why is my embed not showing?
Check these things!
Can I pass secure values into Malcolm! Workflows via the URL?
Yes you can! Malcolm! now supports passing encrypted URL query values into your Workflows.
Do you support Google Tag Manager?
Yes, we do.
What can I change in the Settings Section of MyMalcolm?
Lots of things can be configured or changed in this area
How do I set up my Hosted Hub?
It's quick and easy to set up your Hosted Hub!
Can I change the "email this answer" description in FAQs?
Yes you can - find out how here
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here