Can you send me a (VAT) invoice?

You can download this from MyMalcolm!

payment vat
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What does Malcolm! cost?

We offer four types of plan and pricing.

cost payment plans
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What is a Workflow?

A Workflow is a web based form that your customers complete.

MyMalcolm overview
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How can I review the activities of other Team members on my Instance?

You can do this via the Team section of MyMalcolm.

MyMalcolm
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What can I change in the Settings Section of MyMalcolm?

Lots of things can be configured or changed in this area

MyMalcolm
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How do I change my Plan?

You can do this from the Billing Section of MyMalcolm

Where is Malcolm! hosted?

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.

enterprise hosting
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Can I use two-factor (2FA) / multi-factor authentication (MFA) to secure my MyMalcolm account?

Yes, we support two-factor authentication (2FA). Follow the instructions here to do this.

2fa mfa security
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How can I style my embeds?

You do this via embed themes in the Brand section of MyMalcolm!

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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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