How do I suspend or remove team members from my Instance?
You can do this via MyMalcolm.
What can I change in the Settings Section of MyMalcolm?
Lots of things can be configured or changed in this area
How can I listen to JavaScript events posted from embeds?
Receive messages from Malcolm! embeds directly in your parent web page.
Can I change the order in which FAQs are shown when a user browses a category, tag or author listing?
Yes, you can. Info on how to do this here.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
How many free trials can I have?
Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.
Where is Malcolm! hosted?
Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.
Can I collect the email address of a user when they leave feedback on an FAQ or Workflow?
Yes, you can enable this feature via Settings.
Who created Malcolm?
Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.
How do I transfer ownership of an Instance?
You can do this via the Settings Section in MyMalcolm.
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here