Can I change the order in which FAQs are shown when a user browses a category, tag or author listing?
Yes, you can. Info on how to do this here.
What can I change in the Settings Section of MyMalcolm?
Lots of things can be configured or changed in this area
Where is Malcolm! hosted?
Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
How many free trials can I have?
Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.
Can I collect the email address of a user when they leave feedback on an FAQ or Workflow?
Yes, you can enable this feature via Settings.
How can I use Square with Malcolm! to collect payment from my customers?
Follow our step by step guide to collecting payments with Square here
What is the Media Section in MyMalcolm?
This area lets you centrally mange images or other files.
Can I restrict some or all of my Team members from seeing and/or exporting submitted Workflow data?
Yes - find out how to do this here
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Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here