What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
Can I change the "related questions" heading in FAQs?
Yes you can - find out how here
Can you create logos and branding for my Hosted Hub?
Yes. we can do this.
Can I change the order in which FAQs are shown when a user browses a category, tag or author listing?
Yes, you can. Info on how to do this here.
How can I listen to JavaScript events posted from embeds?
Receive messages from Malcolm! embeds directly in your parent web page.
How do I suspend or remove team members from my Instance?
You can do this via MyMalcolm.
How do I transfer ownership of an Instance?
You can do this via the Settings Section in MyMalcolm.
How to integrate with Mews using Workflow integrations
Allow your guests to add notes to their Mews profile using our built-in integration.
Can I collect the email address of a user when they leave feedback on an FAQ or Workflow?
Yes, you can enable this feature via Settings.
Who created Malcolm?
Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Hey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here