Understanding Malcolm! - some concepts and how to use the product

A quick overview of key Malcolm! concepts

introduction overview
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How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags
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Do you support a collapsable section in content?

Yes we do, find out the syntax for this here

content hidden reveal
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Can I change meta information and optimise Malcolm! for SEO?

Yes, there are many options to customise and optimise Malcolm! for Search Engine Optimisation (SEO) purposes

How do I change my rating elements from percentages (%) to stars?

You can do this via the Settings area of MyMalcolm

How can I listen to JavaScript events posted from embeds?

Receive messages from Malcolm! embeds directly in your parent web page.

embeds widget
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How do I create routing via rules / logic flows in a Workflow?

You can create complex multi-step user journeys / forms easily via this feature.

logic overview routing
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How do I write a good Frequently Asked Question (FAQ)?

Some top tips for writing a good Frequently Asked Question (FAQ) include....

content
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Do you support anchor links?

Yes we do, find out more here.

links
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