Can I change the "related questions" heading in FAQs?
Yes you can - find out how here
How do I suspend or remove team members from my Instance?
You can do this via MyMalcolm.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
Can I change the order in which FAQs are shown when a user browses a category, tag or author listing?
Yes, you can. Info on how to do this here.
How can I listen to JavaScript events posted from embeds?
Receive messages from Malcolm! embeds directly in your parent web page.
Can I collect the email address of a user when they leave feedback on an FAQ or Workflow?
Yes, you can enable this feature via Settings.
How many free trials can I have?
Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.
Who created Malcolm?
Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.
Where is Malcolm! hosted?
Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.
How do I transfer ownership of an Instance?
You can do this via the Settings Section in MyMalcolm.
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here