When a Workflow is completed will I be sent an email?

All team members will receive an email.

email overview team
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Is Malcolm! GDPR compliant?

Read more about GDPR and how it applies to Malcolm! and your customers here.

data protection gdpr
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Can I turn off the "Email this Answer" / send by email functionality?

Yes, you can turn this off on a per FAQ or a global basis

email MyMalcolm
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Can I pass secure values into Malcolm! Workflows via the URL?

Yes you can! Malcolm! now supports passing encrypted URL query values into your Workflows.

What is the Share section in MyMalcolm for / how does it work?

The Share section of MyMalcolm gives you tools to embed and share content from Malcolm! into your existing websites, applications and social spaces. If you don't have a website or you want to group all your Malcolm! content together you can use our Hosted Hub.

embed MyMalcolm overview
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How do I cancel Malcolm?

You can delete your instance or change the plan it's on anytime via MyMalcolm

delete MyMalcolm plans
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How do I transfer ownership of an Instance?

You can do this via the Settings Section in MyMalcolm.

MyMalcolm users
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What is Malcolm?

Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.

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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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