Do I need to pay VAT?

Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.

eu payment vat
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Can I have a different logo on FAQ / Workflow pages?

Yes, you can specify a secondary logo via your theme.

How is the removal of Company Personal Data handled?

Various processes and events for data deletion and purging happen once your account is closed.

How are Related FAQs determined and can I change this?

Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.

MyMalcolm tags
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What is an Instance?

An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.

introduction overview
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Does the free trial have any restrictions?

The free trial follows the quotas for the Team plan, but we do limit file uploads.

introduction overview trial
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How do I use Malcolm! with my own domain or sub-domain?

You can configure this in the Settings section of MyMalcolm.

hosting MyMalcolm
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Do you mark content up in Schema?

Yes, we mark up content in your hosted hub with Schema. Find our more here.

Can I turn off the Workflow title?

Yes you can!

embed embeds
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Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

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