Can I turn off automatic email alerts?
Yes, you can!
Is Malcolm! GDPR compliant?
Read more about GDPR and how it applies to Malcolm! and your customers here.
How do I create routing via rules / logic flows in a Workflow?
You can create complex multi-step user journeys / forms easily via this feature.
Can I put tracking (or other) tags in my FAQs / Workflows / Hosted Hub?
Yes - you do this via Settings in MyMalcolm.
How do I sign up?
You can sign up and create a Malcolm! user account by filling in the registration form.
Do I have to pay extra to brand or customise the look and feel of Malcolm?
No - all plans include extensive branding options.
Does the free trial have any restrictions?
The free trial follows the quotas for the Team plan, but we do limit file uploads.
How can I send custom emails to my customer, team or suppliers when a Workflow is completed?
You can do by creating an email answer, using rules and our email picker. Find out more here.
Can users save Workflow progress and complete later?
Yes, this is possible!
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here