What are invisible tags and how do I use them?
Invisible tags are a useful way you can influence search results
Can I embed YouTube or Vimeo videos in my FAQs and Workflows?
Yes you can do this.
Can I set Workflow values in a URL?
Yes - this is one of the features that makes Malcolm! Workflows super powerful!
I'd like to open the Overlay embed directly, how do I do this?
There are a few ways you can do this - more info here
How do I reset my password?
Follow our password reset process
Can I turn off automatic email alerts?
Yes, you can!
What is my Hosted Hub?
Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. If you don't wish to use it no problem!
Do I need to pay VAT?
Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.
Is Malcolm! GDPR compliant?
Read more about GDPR and how it applies to Malcolm! and your customers here.
Can I put tracking (or other) tags in my FAQs / Workflows / Hosted Hub?
Yes - you do this via Settings in MyMalcolm.
Upgrade your content
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here