Can I remove the Malcolm! branding?

It is quick and easy to remove the Malcolm! branding and - if you want - replace it with your own. Here is how:

Hosted Hub

By default your Hosted Hub is Malcolm! branded. To change that:

  • In MyMalcolm go to the Brand section.
  • Click "Themes" on the black sub navigation.
  • The default Malcolm! theme will be selected. Click the "duplicate" icon (two squares overlapping). This will create a copy of the default theme called "Default copy".
  • Select the Default copy theme by clicking on it. Then click the "edit" icon (a pencil).
  • This brings up the edit theme interface. There are a huge amount of things you can change here. Use the left hand vertical navigation to browse all the possibilities.
MyMalcolm Theme Editing Options


Be default a "powered by Malcolm!" badge appears at the bottom of content. You can turn this off (and also add other footer content such as copyright notices etc) in the "Footer" section of the edit theme interface referenced above.


You can turn off the "powered by Malcolm!" badge in your embeds by turning off the footer. You do this via the style section of your embed configuration.

Style controls in an Embed in MyMalcolm


Malcolm! can send emails to your customers/users in the following situations:

  • Email this answer functionality on an FAQ
  • Sending the resume later Workflow link
  • Payment confirmation email

To change the branding of these emails see this article.

To change the sender name and email address see this article.


Finally don't forget you can easily configure Malcolm! to use your own domain or sub-domain. For further details see this article.

Please enter a valid email address.

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more