Can I pass information I collect in Malcolm! to Zoho?
Yes you can, using our integration.
What are Integrations?
Integrations are a way of passing data you collect in a Malcolm! Workflow into other third party software or systems.
Can I reset the visible feedback rating?
Yes, you can reset this value to unrated.
What is an Instance?
An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
Could I use Malcolm! as a publishing platform?
Yes, you could.
Understanding Malcolm! - some concepts and how to use the product
A quick overview of key Malcolm! concepts
How do I change my social share image?
Find out the various options for you social share image here
Can I receive an email every time a new FAQ or Workflow is published?
Yes, find out how to configure this here
Can I change the reply-to email address of an email answer alert to be the person who completed the Workflow?
Yes, learn how to do this here.
How can I send custom emails to my customer, team or suppliers when a Workflow is completed?
You can do by creating an email answer, using rules and our email picker. Find out more here.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Hey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here