Can I reset the visible feedback rating?
Yes, you can reset this value to unrated.
Understanding Malcolm! - some concepts and how to use the product
A quick overview of key Malcolm! concepts
Could I use Malcolm! as a publishing platform?
Yes, you could.
What is an Instance?
An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
How do I change my social share image?
Find out the various options for you social share image here
Can I receive an email every time a new FAQ or Workflow is published?
Yes, find out how to configure this here
How can I send custom emails to my customer, team or suppliers when a Workflow is completed?
You can do by creating an email answer, using rules and our email picker. Find out more here.
Can I change the reply-to email address of an email answer alert to be the person who completed the Workflow?
Yes, learn how to do this here.
How does Password Protection of Content (FAQs or Workflows) work?
Find a summary of how to password protect your content and/or your Hosted Hub here
Do you support anchor links?
Yes we do, find out more here.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Hey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here