Can I change the branding in the emails Malcolm! sends my customers?
Yes, you can edit the look and feel of these emails
Can I change the sender and email address in the emails Malcolm! sends my customers?
Yes, this is now possible
How do I pay for Malcolm?
For our Micro, Team and Team Plus plans you pay by monthly credit or debit card payment.
How is the removal of Company Personal Data handled?
Various processes and events for data deletion and purging happen once your account is closed.
How do I use Zapier to connect Malcolm! to other applications or services I use?
Malcolm! now plugs into Zapier - find out how to use it here!
How do I add Intro text for Categories, Authors & Tags?
It's easy to do this via MyMalcolm
What are featured boxes and how can I use them?
Featured boxes are part of your hosted hub theme and are very flexible
How are Related FAQs determined and can I change this?
Related FAQs are auto-generated and by default are FAQs either in the same category or similarly tagged. We take the top 5 most popular from that list.
Can I change meta information and optimise Malcolm! for SEO?
Yes, there are many options to customise and optimise Malcolm! for Search Engine Optimisation (SEO) purposes
What are promos and how can I use them?
Promos are part of your hosted hub theme and are very flexible
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here