Featured boxes are part of your hosted hub theme and are very flexible multi purpose content areas that appear on your hosted hub homepage (and also your FAQs only and Workflows only home if you are using those).
You can use them to link to content within your Malcolm! instance, for example a particular category, tag, FAQ or Workflow and you can also use them to link out to content or functionality you may have elsewhere. They can be a great tactical tool as well, for example if you've written an FAQ about your holiday opening hours and want to draw attention to it use a featured box!
On our own Malcolm! Help & Support Hub the "Using Malcolm! and need help?" and "What do you think of Malcolm?" are featured boxes.
Featured boxes are created and managed via your theme (Brand --> Themes).
You can place featured boxes in the header area and/or body area of the page and choose a display type by row or columns.
When creating a featured box you have various options such as uploading your own icons or choosing one of ours, plus configuring links
Also see promos for similar functionality that enables you to create and manage content at the bottom of your hosted hub home page.