How do I reset my password?
Follow our password reset process
Can I mix different billing plans across my instances?
Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.
How do I leave Malcolm?
You can delete your instances via MyMalcolm or ask the owner of any instances you are a member of to remove you.
How do I sign up?
You can sign up and create a Malcolm! user account by filling in the registration form.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
Can I password protect my Hosted Hub?
Yes, you can.
How do I change my rating elements from percentages (%) to stars?
You can do this via the Settings area of MyMalcolm
How do I surface my Workflow into a floating widget?
You can do this in a few simple clicks!
Can I change the branding in the emails Malcolm! sends my customers?
Yes, you can edit the look and feel of these emails
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here