Who created Malcolm?
Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.
How can I listen to JavaScript events posted from embeds?
Receive messages from Malcolm! embeds directly in your parent web page.
Can I embed HTML or add iframes to Malcolm! content?
Yes you can!
Can you help me create content for Malcolm?
Yes, we can!
Is there a limit to the number of times a Workflow can be completed?
No - there are no restrictions on the number of times a user can complete a Workflow on any of our plans.
Can I turn off the "last updated" date on FAQs?
Yes you can - more info here.
Can I put Malcolm! Widget code into another site via Google Tag Manager?
Yes you can. Here is a step by step guide.
What is my Hosted Hub?
Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. If you don't wish to use it no problem!
How do I build a Workflow?
You can build a Workflow quickly via the Workflow Builder in MyMalcolm
How do I review the feedback on my FAQs or Workflows?
You can do this via MyMalcolm.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Hey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here