Understanding Malcolm! - some concepts and how to use the product
A quick overview of key Malcolm! concepts
Can I reset the visible feedback rating?
Yes, you can reset this value to unrated.
Can I pass information I collect in Malcolm! to Zoho?
Yes you can, using our integration.
Can I turn off automatic email alerts?
Yes, you can!
What does Malcolm! cost?
We offer four types of plan and pricing.
Can I embed YouTube or Vimeo videos in my FAQs and Workflows?
Yes you can do this.
Do you support animated GIFs?
Yes we do!
What are Webhooks and how do I use them to receive notifications when Workflows are completed?
Receive automatic notifications to a URL of your choice every time one of your Workflows is completed.
What is an Instance?
An instance is a collection of related FAQ’s and/or Workflows that your users will see and interact with and a set of management tools that you and other members of your staff or team will use.
What is the Share section in MyMalcolm for / how does it work?
The Share section of MyMalcolm gives you tools to embed and share content from Malcolm! into your existing websites, applications and social spaces. If you don't have a website or you want to group all your Malcolm! content together you can use our Hosted Hub.
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Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here