How do I write a good Frequently Asked Question (FAQ)?

Some top tips for writing a good Frequently Asked Question (FAQ) include....

content
100% found this useful

Who created Malcolm?

Malcolm! has been created from scratch by a passionate and dedicated team at Acknowledgement Ltd.

100% found this useful

How do I leave Malcolm?

You can delete your instances via MyMalcolm or ask the owner of any instances you are a member of to remove you.

Where is Malcolm! hosted?

Malcolm! is currently hosted by Amazon Web Services (AWS) within their Europe region.

enterprise hosting
100% found this useful

How do I switch between Instances?

If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.

Can I mix different billing plans across my instances?

Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.

overview
Not yet rated

What are labels in MyMalcolm?

Labels help you organise your FAQs or Workflows in your Library.

labels MyMalcolm
100% found this useful

How many free trials can I have?

Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.

trial
100% found this useful

How many instances can I have?

There is no limit to the number of Malcolm! instances your user account can be attached to.

Not yet rated

What is my Hosted Hub?

Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. If you don't wish to use it no problem!

Upgrade your content

Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help

Learn more

Hey there!

Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here

Find out more