Can I put tracking (or other) tags in my FAQs / Workflows / Hosted Hub?
Yes - you do this via Settings in MyMalcolm.
How can I change my Hosted Hub URL?
You can do this via the Settings Section of MyMalcolm.
How do I use Malcolm! with my own domain or sub-domain?
You can configure this in the Settings section of MyMalcolm.
How do I change my Plan?
You can do this from the Billing Section of MyMalcolm
How do I cancel Malcolm?
You can delete your instance or change the plan it's on anytime via MyMalcolm
Do I have to pay extra to brand or customise the look and feel of Malcolm?
No - all plans include extensive branding options.
What does Malcolm! cost?
We offer four types of plan and pricing.
How do I pay for Malcolm?
For our Micro, Team and Team Plus plans you pay by monthly credit or debit card payment.
Do I need to pay VAT?
Value Added Tax (VAT) is the sales tax in the United Kingdom where Malcolm! trades from. The current VAT rate is 20%.
How do drafts, versions, publishing and approvals of FAQs work?
Malcolm! has an inbuilt versioning system and optional scheduled publishing and approval functionality.
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here