Can I mix different billing plans across my instances?
Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.
What are labels in MyMalcolm?
Labels help you organise your FAQs or Workflows in your Library.
How many free trials can I have?
Each new instance begins with a 14 day trial. There is currently no limit to the number of instances you can create.
How many instances can I have?
There is no limit to the number of Malcolm! instances your user account can be attached to.
What is my Hosted Hub?
Every instance of Malcolm! comes with a Hosted Hub. This is a website that we host for you. If you don't wish to use it no problem!
What is MyMalcolm?
MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/
How do I reset my password?
Follow our password reset process
Can you create logos and branding for my Hosted Hub?
Yes. we can do this.
Can you help me create content for Malcolm?
Yes, we can!
Understanding Malcolm! - some concepts and how to use the product
A quick overview of key Malcolm! concepts
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
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