How do I pay for Malcolm?
For our Micro, Team and Team Plus plans you pay by monthly credit or debit card payment.
Do I have to pay extra to brand or customise the look and feel of Malcolm?
No - all plans include extensive branding options.
Does the free trial have any restrictions?
The free trial follows the quotas for the Team plan, but we do limit file uploads.
What is a Workflow?
A Workflow is a web based form that your customers complete.
How do I write a good Frequently Asked Question (FAQ)?
Some top tips for writing a good Frequently Asked Question (FAQ) include....
What does Malcolm! cost?
We offer four types of plan and pricing.
Can I turn off the "Email this Answer" / send by email functionality?
Yes, you can turn this off on a per FAQ or a global basis
How do I leave Malcolm?
You can delete your instances via MyMalcolm or ask the owner of any instances you are a member of to remove you.
Can I receive an email every time a new FAQ or Workflow is published?
Yes, find out how to configure this here
What is MyMalcolm?
MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here