Can I turn off automatic email alerts?
Yes, you can!
How do I create routing via rules / logic flows in a Workflow?
You can create complex multi-step user journeys / forms easily via this feature.
Is Malcolm! GDPR compliant?
Read more about GDPR and how it applies to Malcolm! and your customers here.
Can I put tracking (or other) tags in my FAQs / Workflows / Hosted Hub?
Yes - you do this via Settings in MyMalcolm.
How do I sign up?
You can sign up and create a Malcolm! user account by filling in the registration form.
How can I send custom emails to my customer, team or suppliers when a Workflow is completed?
You can do by creating an email answer, using rules and our email picker. Find out more here.
Do I have to pay extra to brand or customise the look and feel of Malcolm?
No - all plans include extensive branding options.
Can users save Workflow progress and complete later?
Yes, this is possible!
How do I export data from my Workflow?
You can do this anytime via MyMalcolm
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here