Can I turn off the "last updated" date on FAQs?
Yes you can - more info here.
How do I add a Gallery, How-to or Step by Step to my FAQ or other content?
Follow the instructions here!
How do I change my Plan?
You can do this from the Billing Section of MyMalcolm
How do I review the feedback on my FAQs or Workflows?
You can do this via MyMalcolm.
Can I password protect my Hosted Hub?
Yes, you can.
How do drafts, versions, publishing and approvals of FAQs work?
Malcolm! has an inbuilt versioning system and optional scheduled publishing and approval functionality.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
Is there a limit to the amount of media I can upload? How much media space will I need?
You'll initially be allocated a 0.5GB allocation
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here