How do I change my Plan?
You can do this from the Billing Section of MyMalcolm
How do I add a Gallery, How-to or Step by Step to my FAQ or other content?
Follow the instructions here!
Can I turn off the "last updated" date on FAQs?
Yes you can - more info here.
How do I review the feedback on my FAQs or Workflows?
You can do this via MyMalcolm.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
Is there a limit to the amount of media I can upload? How much media space will I need?
You'll initially be allocated a 0.5GB allocation
Can I password protect my Hosted Hub?
Yes, you can.
How do I turn off my hosted hub?
You can do this in settings.
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
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Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here