What are labels in MyMalcolm?
Labels help you organise your FAQs or Workflows in your Library.
How do I review the feedback on my FAQs or Workflows?
You can do this via MyMalcolm.
Can I change the terminology/rename FAQs and/or Workflows?
Yes, as well as being able to change the actual content you can also rename what Malcolm! calls FAQs and Workflows
What is a Workflow?
A Workflow is a web based form that your customers complete.
Can users save Workflow progress and complete later?
Yes, this is possible!
How do I see completions of my Workflow?
Completions can be seen via MyMalcolm.
Is there a limit to the number of times a Workflow can be completed?
No - there are no restrictions on the number of times a user can complete a Workflow on any of our plans.
How do I build a Workflow?
You can build a Workflow quickly via the Workflow Builder in MyMalcolm
Can I set Workflow values in a URL?
Yes - this is one of the features that makes Malcolm! Workflows super powerful!
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Hey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here