Yes, this is possible!
Yes - this is one of the features that makes Malcolm! Workflows super powerful!
Yes, as well as being able to change the actual content you can also rename what Malcolm! calls FAQs and Workflows
A Workflow is a web based form that your customers complete.
Completions can be seen via MyMalcolm.
You can do this via MyMalcolm.
Labels help you organise your FAQs or Workflows in your Library.
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here