How many instances can I have?
There is no limit to the number of Malcolm! instances your user account can be attached to.
How do I cancel Malcolm?
You can delete your instance or change the plan it's on anytime via MyMalcolm
How do I turn off my hosted hub?
You can do this in settings.
How do I switch between Instances?
If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.
Can I put tracking (or other) tags in my FAQs / Workflows / Hosted Hub?
Yes - you do this via Settings in MyMalcolm.
How can I change my Hosted Hub URL?
You can do this via the Settings Section of MyMalcolm.
What is MyMalcolm?
MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/
Can I mix different billing plans across my instances?
Yes. Billing belongs to the instance rather than the user and we currently offer 3 different types of Price Plan.
How do I sign up?
You can sign up and create a Malcolm! user account by filling in the registration form.
How is the removal of Company Personal Data handled?
Various processes and events for data deletion and purging happen once your account is closed.
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