Can I password protect my Hosted Hub?
Yes, you can.
What is Malcolm?
Malcolm! is a super flexible web based product that helps you with your customer support and/or customer service.
How do I sign up?
You can sign up and create a Malcolm! user account by filling in the registration form.
What is MyMalcolm?
MyMalcolm is the control panel of Malcolm! which you can access at https://my.malcolm.support/
What is the Share section in MyMalcolm for / how does it work?
The Share section of MyMalcolm gives you tools to embed and share content from Malcolm! into your existing websites, applications and social spaces. If you don't have a website or you want to group all your Malcolm! content together you can use our Hosted Hub.
How do I switch between Instances?
If you are a user on more than one instance you'll see a "My Instances" screen when you login to MyMalcolm.
What can I change or customise in the Brand Section?
You can change lots of things in this area, plus store and manage different configurations of design, content and layout.
How do I build a Workflow?
You can build a Workflow quickly via the Workflow Builder in MyMalcolm
Can users save Workflow progress and complete later?
Yes, this is possible!
Can I set Workflow values in a URL?
Yes - this is one of the features that makes Malcolm! Workflows super powerful!
Upgrade your content
Want to give your users a graphical run-down of how your products or services work? Malcolm! Agency Services can help
Hey there!
Malcolm! is brought to you by a passionate and dedicated team - we love all things customer support related! Find out more about us here